DraftAria Terms of Service

These Terms of Service (the "Terms") are an agreement between DraftAria ("DraftAria", "we" or "us") and the law firm or other organization that signs up for DraftAria (the "Customer" or "you"). They cover the DraftAria website at draftaria.com, the DraftAria web application, the DraftAria Microsoft Word add-in and related support (together, the "Service").

The person who accepts these Terms when creating an account or a firm workspace confirms that they are authorized to accept them on the Customer's behalf. Everyone the Customer invites to its workspace (each a "User") uses the Service on the Customer's behalf and must follow these Terms.

Our Privacy Policy explains how we handle personal information, and our Data Processing Agreement (the "DPA") is part of these Terms and governs how we process personal information in Customer Content on your behalf. If you and we have signed a separate written agreement or order form for the Service (for example, as a design partner), that agreement controls where it conflicts with these Terms.

• Customer Content means the documents, text, files, case details, templates, style models and other material that you or your Users submit to the Service, together with Output.
• Output means the documents, drafts, suggestions, analyses and other results the Service produces for you, including results from Aria.
• Aria means the AI-assisted features of the Service ("Ask Aria", "Aria for Attorneys" and similar), which use a third-party AI model.
• Firm admin means a User with the firm administrator role in your workspace.

The Service is for professional use by law firms and legal professionals in the United States, such as attorneys, paralegals, legal assistants and docketing staff. Users must be at least 18 years old. The Service is not directed at consumers or children.

• Give accurate account information and keep it up to date.
• Keep passwords confidential and don’t share accounts. Each User needs their own account.
• You are responsible for what your Users do in the Service, and for adding and removing Users as people join or leave your firm.
• Tell us promptly at support@draftaria.com if you believe an account has been used without permission.

DraftAria is not a law firm and does not give legal advice. Using the Service does not create an attorney-client relationship between you (or your clients) and DraftAria.

Output can be wrong. Aria uses a large language model (Anthropic's Claude) to draft and review text. Like any AI system, it can produce output that is inaccurate, incomplete, out of date or inappropriate for your matter, including citations or statements of law that are wrong. Aria's output is drafting assistance and is labelled "Drafted by Aria · review before relying on it."

Your attorneys are responsible for everything you file or send. You are responsible for reviewing all Output, checking every citation and statement of law, confirming court requirements against the court's current rules and orders, and for your own professional obligations, including competence, confidentiality, supervision of non-lawyer staff and any court rules on the use of AI.

Court rules and deadlines. Court requirements in the Service are compiled from official court sources and may be incomplete or out of date; requirements not yet checked by a reviewer are labelled "Not yet verified". Deadline calculations are estimates based on the rules you select and the dates you enter. Always confirm with the court's current local rules, standing orders and judge-specific requirements.

Citation check. The citation checker is rule-based and does not use AI. When citation lookup is turned on, only the citation strings (not your document) are sent to Free Law Project's CourtListener service. A citation reported as "found" means only that a matching case exists; it does not mean the case supports your point or is still good law.

Free trial. New firm workspaces get a 14-day free trial of the Solo & small firm plan. No payment card is needed to start a trial.

Paid plan. The Solo & small firm plan costs $99 per user / month, billed monthly in advance through our payment processor, Stripe. The number of seats is the number of Users in your workspace, and your charges change if you add or remove Users. Prices exclude taxes; you are responsible for any applicable sales, use or similar taxes. By subscribing, you authorize us (through Stripe) to charge your payment method each billing period until you cancel.

Cancelling. A firm admin can cancel at any time from Settings → Billing, or by emailing support@draftaria.com. Cancellation takes effect at the end of the current billing period, and you keep access to paid features until then. We don't give refunds or credits for partial billing periods, except where the law requires it.

If a trial ends or a subscription lapses. If your trial ends without a subscription, or your subscription is cancelled or unpaid, your Users can still sign in, read and export your Customer Content, but Aria and citation lookup are paused until a firm admin subscribes. If a renewal payment fails, we may give you a short grace period while the payment is retried.

Design partners. Firms in our design partner program use the Service on the pricing and terms agreed with them separately in writing.

Price changes. We may change our prices by giving you at least 30 days' notice by email. A new price applies from your first billing period that starts after the notice period ends. If you don't agree, you can cancel before then.

You own your Customer Content. As between you and us, you keep all rights in your Customer Content, including Output. We claim no ownership of it.

Our limited license. You give us a limited, non-exclusive license to host, copy, process, transmit and display Customer Content only as needed to provide, secure and support the Service for you, to follow your instructions, and to comply with law. We don't use Customer Content for any other purpose.

No AI training. We don't use Customer Content to train AI models, and our AI provider, Anthropic, does not use data sent through its commercial API to train its models. We don't sell Customer Content.

AI provider retention. When you use Aria, the content you submit is sent to Anthropic to produce the response. Under Anthropic's commercial terms, Anthropic may keep API inputs and outputs for a limited period (for example, for trust and safety review) before deleting them. We do not currently have a zero-data-retention arrangement with Anthropic.

Your responsibilities. You are responsible for your Customer Content and for having the rights, permissions and client consents needed to submit it to the Service, consistent with your duties of confidentiality to your clients. Our DPA describes how we protect personal information in Customer Content and how we limit access to it.

Each party may receive non-public information from the other that is marked confidential or that a reasonable person would understand to be confidential ("Confidential Information"). Customer Content is your Confidential Information. Each party will use the other's Confidential Information only to perform under these Terms, protect it with at least reasonable care, and share it only with its personnel and service providers who need it for that purpose and are bound by confidentiality obligations at least as protective as these.

Confidential Information doesn't include information that is or becomes public through no fault of the receiving party, was already lawfully known to it, is lawfully received from someone else without a duty of confidentiality, or is developed independently. If the law or a court requires a party to disclose the other's Confidential Information, it will (where legally allowed) give the other party prompt notice so it can seek protection, and disclose only what is required.

Only DraftAria's founder can access Customer Content, and only when your firm asks for help that requires it. The DPA explains how we approach attorney-client privilege and work product.

You and your Users must not:

• use the Service for anything unlawful, fraudulent or that violates the rights of others, or in breach of court rules or rules of professional conduct;
• upload content you don’t have the right to use or share, or that contains malware;
• try to access another firm’s data, another User’s account, or any part of the Service you are not authorized to use;
• probe, scan or test the Service’s security, or bypass rate limits, usage limits or access controls (if you believe you’ve found a security issue, report it as described on our Trust Center);
• reverse engineer, decompile or try to extract the source code or underlying models of the Service, except to the extent the law allows despite this restriction;
• copy, resell, sublicense or provide the Service to anyone outside your organization, or use it to build a competing product;
• interfere with or overload the Service, or use automated means to access it except through features we provide; or
• use the Service to make decisions that require a lawyer’s judgment without that judgment being exercised.

We use reasonable technical and organizational measures to protect Customer Content, described on our Security page and in the security annex to the DPA. They include firm isolation through row-level security in the database, encryption in transit (TLS) and at rest, role-based access within your firm and an audit log for firm admins.

To be clear about what isn't in place yet: we have not completed a SOC 2 or ISO 27001 audit, and single sign-on and multi-factor authentication are not yet available. You are responsible for choosing strong passwords, securing your Users' devices and email accounts, and removing Users who no longer need access.

The Service relies on third-party providers (our subprocessors), listed on our Trust Center. Some features connect to services you choose to use, such as Microsoft Word for the add-in, CourtListener for citation lookup, or Calendly when you book a demo. Your use of those services may also be subject to their own terms. We are not responsible for third-party services we don't control, but we remain responsible for our subprocessors as described in the DPA.

We and our licensors own the Service, including its software, design, court-rules catalog, filing guides and built-in templates (but not your Customer Content). Subject to these Terms and payment of any fees, we give you a limited, non-exclusive, non-transferable right for your Users to use the Service for your internal business purposes while these Terms are in effect. We reserve all rights not expressly granted.

If you send us suggestions or feedback, we may use them without restriction or obligation to you. Feedback doesn't include your Customer Content.

We may suspend access to all or part of the Service for a User or your workspace if we reasonably believe it is needed to prevent a security risk to the Service or other customers, to stop a serious breach of the Acceptable use section, or to comply with law, or (for paid features only) if fees remain unpaid. We will limit any suspension to what is reasonably needed, give notice in advance where practical (and otherwise promptly afterwards), and restore access once the issue is resolved.

These Terms apply from when you first accept them until your account is closed. You can stop using the Service and cancel your subscription at any time. Either party may end these Terms by written notice if the other materially breaches them and doesn't fix the breach within 30 days of being told about it. We may also stop offering the Service by giving you at least 30 days' notice; if we do, we will refund any fees you prepaid for the period after the Service ends.

Cancelling a subscription doesn't delete your data. Your Customer Content is kept until your firm deletes it or asks us to. A firm admin can ask for an export of your firm's data, or for its deletion, at any time by emailing support@draftaria.com; we confirm the request with the firm admin, then send the export or delete the data and confirm in writing.

If these Terms end entirely (for example, because we stop offering the Service), we will keep your Customer Content available for export for at least 30 days and then delete it as described in the DPA. Deleted data may remain in our database provider's automatic backups until those backups expire.

Sections that by their nature should survive termination (including those on fees owed, confidentiality, intellectual property, disclaimers, limitation of liability, indemnity and governing law) survive.

We will provide the Service with reasonable skill and care. Otherwise, to the fullest extent permitted by law, the Service, Output, court-rules information, filing guides, free tools and all related content are provided "as is" and "as available", and we disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement and accuracy.

Without limiting the above, we don't warrant that the Service will be uninterrupted or error-free, that Output or court-rules information will be accurate, complete or current, or that any filing prepared with the Service will be accepted by a court.

To the fullest extent permitted by law:

• Neither party is liable to the other for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, goodwill or data, arising out of or related to these Terms or the Service, even if it was told they were possible.
• Each party's total liability arising out of or related to these Terms and the Service is limited to the fees you paid or owed to us for the Service in the 12 months before the event giving rise to the claim.

These limits don't apply to your obligation to pay fees, to either party's indemnity obligations, or to liability that the law doesn't allow to be limited (such as for fraud, gross negligence or willful misconduct).

By us. We will defend you against any third-party claim alleging that the Service, as we provide it, infringes that party's U.S. intellectual property rights, and pay any damages finally awarded or agreed in settlement. This doesn't cover claims arising from Customer Content, from combining the Service with things we didn't provide, or from use that breaches these Terms. If the Service is, or we think it may be, subject to such a claim, we may modify it, get you the right to keep using it, or end your subscription and refund prepaid fees for the remaining period.

By you. You will defend us against any third-party claim arising from your Customer Content, your use of the Service in breach of the Acceptable use section, or any filing or advice you make or give using Output, and pay any damages finally awarded or agreed in settlement.

Process. The party seeking defense must notify the other promptly, give it control of the defense and settlement (no settlement may impose obligations on the protected party without its consent), and provide reasonable cooperation at the defending party's expense.

We improve the Service over time and may add, change or remove features. We won't make a change that materially reduces the security of Customer Content.

We may update these Terms. For material changes, we will tell you by email or in the Service at least 30 days before they take effect, unless a change is needed sooner for legal or security reasons. The "Last updated" date at the top shows when these Terms last changed. If you don't agree with a change, you can cancel before it takes effect; continuing to use the Service after that means you accept the updated Terms.

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Before starting a lawsuit, each party agrees to try to resolve the dispute informally by notifying the other in writing and negotiating in good faith for at least 30 days.

Any lawsuit arising out of or related to these Terms or the Service must be brought exclusively in the state and federal courts located in the State of Delaware, and each party consents to the jurisdiction of those courts. Either party may seek an injunction or other urgent relief in any court of competent jurisdiction to protect its confidential information or intellectual property.

• Notices. We send notices to the email address of your account owner or firm admins, or through the Service. Send notices to us at support@draftaria.com.
• Assignment. Neither party may assign these Terms without the other's consent, except to a successor in a merger, acquisition or sale of substantially all of its relevant assets or business, with notice to the other party.
• Events beyond our control. Neither party is liable for delays or failures caused by events beyond its reasonable control (other than payment obligations).
• Entire agreement. These Terms (including the DPA and any signed agreement or order form) are the entire agreement between us about the Service. If they conflict, a signed agreement or order form controls, then the DPA (for personal information in Customer Content), then these Terms.
• Other terms. If a provision is found unenforceable, the rest stays in effect. Not enforcing a provision is not a waiver. The parties are independent contractors, and there are no third-party beneficiaries of these Terms.

Questions about these Terms: email support@draftaria.com.